Access public records, pay bills, report issues, and stay informed about council meetings—all from one secure platform designed for the modern era of civic engagement.
Get Started with My AccountOur digital-first approach ensures equitable access to public services for all residents, with streamlined processes, transparent fee structures, and real-time service tracking.
Manage utility bills, parking citations, and property taxes with our secure online portal. Enroll in automatic payments, request payment plans, or view your account history.
Pay Online →Submit and track FOIA requests online. Access meeting minutes, budgets, contracts, and official documents with our automated public records portal.
Request Records →Apply for building permits, business licenses, and event permissions electronically. Receive real-time status updates and schedule required inspections.
Apply Now →Report potholes, streetlight outages, graffiti, and other non-emergency issues. Track resolution progress and receive status notifications via SMS or email.
Report an Issue →Schedule appointments for vital records, business registrations, and zoning consultations. Choose from available time slots and receive automated reminders.
Book Appointment →Sign up for emergency notifications via text, email, or phone. Receive critical updates during severe weather, infrastructure issues, and public safety incidents.
Subscribe →Civic engagement is foundational to our democratic process. Veridian Heights provides multiple channels for residents to voice concerns, influence policy decisions, and contribute to community development.
Our open government initiative ensures citizens have the information necessary to engage meaningfully. We host regular public hearings, community workshops, and participatory budgeting sessions to co-create solutions for local challenges.
Through our digital town hall platform, you can review upcoming agendas, submit written testimony, participate in live polls, and interact with elected officials—all designed to strengthen trust and accountability in local governance.
Attend Public HearingSecurely manage your utility service, permits, citations, and civic preferences in one personalized dashboard.
Hear directly from residents who have benefited from our modernized services and responsive governance.
"The new online permit portal was a game-changer. I was able to apply for my kitchen renovation permit in under 15 minutes and received my approval via email the next day. Finally, government that works for me!"
"I've participated in two budget forums and appreciate how transparently the city shares financial information. The ability to vote on community projects with the participatory budgeting tool made me feel truly heard."
"As a senior citizen, I was concerned about accessing services online, but the staff at our local community center provided excellent in-person support. The 311 app also helped me report and resolve a persistent pothole issue in just 5 days."
Common inquiries about account setup, service access, public records, and civic participation.
To reset your password, click "Forgot Password" on the login page. You'll receive an email with a secure link to create a new password. For security reasons, this link expires after 1 hour. If you don't receive the email, check your spam folder or contact our support team at support@veridianheights.gov.
Per our Open Records Policy, we respond to FOIA requests within 7 business days. Complex requests may require additional time, in which case we'll notify you with an estimated completion date. Urgent requests (e.g., related to health, safety, or imminent legal proceedings) can be expedited with appropriate justification.
Yes. For parking citations, traffic violations, or zoning decisions, you can file an appeal online within 30 days of the issuance date. You'll need to provide evidence and may schedule a hearing. The portal tracks your appeal status and notifies you of hearing dates and outcomes via email or SMS.
Virtual hearings are conducted via Zoom. After registering through our public notice portal, you'll receive a unique link and password 24 hours before the meeting. You can submit written testimony anytime before the hearing, or request to speak during the public comment period by using the "raise hand" feature.