The Municipality of Cresthaven is committed to providing responsive public service, accountable governance, and the resources our residents and businesses need to thrive. From permit processing to public works projects, our departments are here for you β every business day, every season of the year.
Skip the line. Most resident transactions can now be completed online β from utility billing and permit applications to public records requests and council meeting agendas.
Water, sewer, stormwater fees
Building, zoning, signage
FOIA & document search
Potholes, lights, code violations
Election dates & polling places
Assessments & tax information
Building & code enforcement
New & renewal applications
Spanning 28 square miles along the Cresthaven River, our municipality is home to nearly 70,000 residents, more than 4,200 registered businesses, and three historic districts. Our Council-Manager form of government pairs elected policy leadership with professional administrative execution β ensuring that every fiscal year delivers measurable results on the priorities you care about.
The Municipality operates under an annual budget of $124 million, the majority of which funds public safety, infrastructure improvements, and our network of parks, libraries, and community centers. Our most recent bond rating from Standard & Poor's β AAA β reflects more than a decade of disciplined fiscal stewardship and consistent revenue growth across all four major tax categories.
Council adopted the FY26 Strategic Plan in October following an extensive public engagement process that included twelve community listening sessions, two resident surveys, and direct feedback from more than 3,100 households. The plan centers on five pillars: Housing Affordability, Climate Resilience, Economic Development, Public Safety Modernization, and Digital Equity.
From the planning counter to the public works yard, our fourteen departments coordinate every day to maintain the infrastructure, safety, and quality-of-life services that define Cresthaven.
Oversees land use, subdivision review, zoning variance applications, and the long-range Comprehensive Plan. Public hearings are held twice monthly.
Department Page βMaintains 312 lane-miles of roadway, 84 bridges, the municipal stormwater system, and fleet operations for all city vehicles and equipment.
Department Page βOperates the surface water treatment plant, distribution system, and wastewater reclamation facility serving 27,400 metered connections.
Department Page βCoordinates police, fire, EMS, and emergency management services. The combined Communications Center handles more than 90,000 calls per year.
Department Page βManages the annual budget, debt service, payroll, procurement, and municipal investments. Publishes the Comprehensive Annual Financial Report.
Department Page βCustodian of all official records, including council minutes, ordinances, resolutions, contracts, and the municipal seal. FOIA requests are processed here.
Department Page βManages 22 parks, 6 community centers, the public pool complex, and 47 miles of recreational trails. Hosts more than 180 programs annually.
Department Page βIssues building permits, conducts plan reviews, performs field inspections, and enforces property maintenance and nuisance codes.
Department Page βCresthaven's Council is composed of seven members elected to four-year staggered terms. The Mayor is elected at-large and presides over all regular sessions.
Official municipal news, project updates, and announcements β published as they happen.
The Municipality has been awarded competitive funding from the U.S. Department of Transportation to replace the structurally deficient Riverside Crossing Bridge, originally constructed in 1962.
Read Release βResidents are invited to share priorities and concerns ahead of the Council's annual budget retreat. Sessions will be held in-person at each library branch and streamed online.
Read Release βFollowing a process redesign and additional staff training in the Department of Building & Code Enforcement, residential rooftop solar permits are being approved in record time.
Read Release βMatching grants of up to $25,000 are available to eligible commercial property owners in the Central Business District and three designated corridor improvement areas.
Read Release βCresthaven is committed to open and accessible government. Pursuant to the State Public Records Act and our local Transparency Ordinance, the City Clerk's Office processes records requests within five business days. Use the portal below to search common documents β including ordinances, resolutions, contracts, and meeting minutes β without filing a formal request.
π Over 14,200 documents indexed Β· Last updated March 18, 2026 at 9:14 AM
FOIA Request Form βReal feedback submitted through the Citizen Satisfaction Survey, conducted each quarter by an independent research firm.
After the storm last October damaged our street, I reported it through the online portal on a Sunday afternoon. By Monday morning, Public Works had crews on-site. The turnaround was remarkable β exactly the kind of responsive local government we moved here for.
Resident Β· Riverside Neighborhood
Opening a new business is stressful enough without permit delays. Cresthaven's Building Department walked us through every step, the inspector actually called ahead, and we opened two weeks ahead of schedule. That matters.
Owner Β· Vasquez & Co. Bakery
I've attended Council meetings for fifteen years. The streaming and archived video has made participation dramatically easier β I can review agenda items in depth before showing up. Civic engagement should look like this everywhere.
Resident Β· Historic Hill District
Can't find what you're looking for? Call the Citizen Services Hotline at (555) 472-0100, Monday through Friday, 8 AM to 5 PM.
Most residential building permits can be applied for online through the Citizen Self-Service Portal. Commercial permits typically require a pre-application meeting with a plans examiner. Plan review turnaround is currently 10 business days for residential projects and 15 business days for commercial. Required documents include a completed application, scaled construction drawings, site plan, and the applicable fee receipt. Incomplete applications will be returned without action.
Property taxes are billed twice per year β installments are due July 31 and January 31. Payments may be made online, by mail, in person at the City Hall Treasury window (8 AM to 4:30 PM), or via drop box. A 1.5% penalty accrues on delinquent installments. Senior citizens, disabled veterans, and qualifying low-income households may apply for hardship deferrals through the Assessor's Office.
FOIA requests can be submitted three ways: online through the Public Records Portal, by email to foia@cresthaven.gov, or in person at the City Clerk's Office in Room 105 of City Hall. Please include a clear description of the records sought, your contact information, and whether you wish to inspect the records in person or receive copies. Statutory response time is five business days; complex requests may be extended with written notice.
Voter registration is available online through the State Department of Elections, by mail using the printed application, or in person at any Department of Motor Vehicles location. Registration must be completed at least 21 days before an election. Polling place assignments are based on your residence address; you can verify your assigned location and view a sample ballot through the Voter Information Lookup tool on our Elections page. Early voting and absentee ballot options are available for all elections.
Code enforcement issues β such as overgrown lots, unmaintained structures, illegal dumping, or zoning violations β can be reported 24/7 through the Citizen Connect mobile app or the online Report an Issue form. For urgent matters posing immediate safety risk, please call 911. All other reports receive a tracking number and inspection within three business days. Anonymous reporting is accepted, though contact information helps if follow-up is needed.
Vital records are processed by the County Clerk's Office at 400 Main Street, Suite 200, Monday through Friday from 8:30 AM to 4:30 PM. The Municipality issues certified copies of birth and death certificates that occurred within city limits since 1900. Fees are $25 for the first certified copy and $15 for each additional copy issued at the same time. Valid photo identification is required. Online ordering with mail delivery is available for an additional processing fee.
Whether you have a question about a service, a suggestion for how we can improve, or feedback on a recent interaction with a department β your input shapes how we govern. The Office of Citizen Engagement responds to every inquiry within two business days.
For after-hours emergencies involving public safety, water main breaks, downed power lines, or roadway hazards, please call (555) 472-0911 β our 24-hour dispatch line is staffed continuously.